Primera Labels

Primera Labels - FAQs

We have compiled a list of commonly asked questions
to provide you with
quick and informative answers.

• general
• shipping
• returns
• payments
• materials
• Call Us Call us at 800-678-7000
• Email Us

• What printers are compatible with these labels?

  
  Our inkjet labels are compatible with Afinia, Epson, Canon, Primera, and Quicklabel printers.

• Do you offer different core sizes?

  
  Yes, once you choose your label size, on the next page you have the ability to choose between 2” and 3” core labels.

• Do you offer continuous label rolls?

  
  We don't currently stock continuous roll labels, but if you fill out our request a quote form, we'll reach out to you about this custom label.

• Do you offer fanfold labels?

  
  We do offer fanfold inkjet labels. If you don’t see the size you are looking for you can fill out our request a quote form and we will reach out to you about the custom label.

• Do you offer different shapes?

  
  At this time we do not offer any different shapes in our inkjet roll labels.

• What is LTL Shipping?

  
  If your order is large enough, it might ship LTL. LTL stands for less than truckload freight shipping. LTL shipping is typically much cheaper on a per case basis than UPS or FedEx ground. In addition to LTL being cheaper than UPS or FedEx ground, LTL shipping will ensure your goods arrive in pristine condition. This is due to the fact that the shipment will be placed on a pallet and shrink wrapped.

• Do we offer free shipping?

  
  Unfortunately, we do not offer free shipping. The reason for that is simple: we want you, the customer, to see the true cost of our labels. Many other companies will offer free shipping as a value added service, which they ultimately use as a mechanism to charge you more than needed on labels. We prefer our customers to get a true apples to apples comparison.

• Can I expedite shipping?

  
  Yes! We would recommend that you provide us with either your FedEx or UPS collect account to expedite some or all of your order. If you want us to add the expedited shipping charge to your bill, please ask for an estimate.

• Can my order be shipped collect on my account?

  
  Yes of course! Please indicate that you would like your order shipped collect on your purchase order or at the time of checkout.

• Can I return my order?

  
  If the product you received is defective or doesn’t meet your expectations, we will gladly provide a full refund.
  
  If you need to exchange your order due to purchasing the wrong item, we will offer a full refund, minus the shipping cost.
  
  To submit a return request, please email our customer service at support@smithcorona.com. Product returns will only be accepted with a valid Return Goods Authorization (RGA) number displayed on the outside of the return package. This information will be provided to you once you initiate a return request.

• What is my return timeline?

  
  To initiate a refund for a defective product, an item that doesn’t meet your expectations, or a wrong purchase, please contact us within 60 days of your order’s shipment date.

• What forms of payment does Smith Corona accept?

  
  Smith Corona offers a wide range of payment options to their customers. We offer the following credit card options - Visa, MasterCard, American Express, and Discover. Additionally, Smith Corona offers PayPal as another payment option. Finally, we also offer Net 30 payment terms to credit worthy customers.

• How do I get sales tax removed from my order?

  
  If you are sales tax exempt, we can get sales tax removed from your order, as long as you let us know prior to placing your order. For more details, please visit our sales tax exemption page..

• Can I have a copy of Smith Corona’s W9?

  
  You can download a copy of our W9 here.

• What materials are available for inkjet roll labels?

  
  The materials we offer for our inkjet roll labels are paper and film.

• What finishes are available for inkjet roll labels?

  
  We offer gloss and matte finishes for our inkjet roll labels.

• Is our label material BS 5609 certified?

  
  Yes, our durable label material meets the BS 5609 certification.