Answers for frequently asked shipping questions

How Do I Estimate My Shipping Cost?

At Smith Corona, the product and freight are priced separately.

With that being said, we do have several shipping estimators throughout the site that will provide estimates for what the shipping costs may be to your location.

These estimators are located on both the product page and basket page of our website.

Typically, orders that are less than 15 boxes will ship UPS ground, while orders over 15 boxes will ship LTL.

We highly recommend that you buy in LTL quantities, as it will qualify your order for heavily discounted shipping. If your order does not qualify for LTL shipping, you do have the option to provide a UPS or FedEx collect account at our checkout.

Finally, we will allow you to arrange for freight for your order if you wish to do so. If this is an option you would like to pursue, please choose that option at checkout.

How Long Does Shipping Typically Take?

Generally, orders received by 4:00pm EST (Monday - Friday) often ship the same business day.

Transit times depend on where you are located in the country. All orders ship from 3841 Perkins Ave, Cleveland, OH,44114. Allow one to five business days for your order to arrive.

For faster service, you can request alternate UPS services when you place your order. Actual shipping and handling charges will be displayed before you submit your order.

How Do I Track My Order?

You can track your order online by either logging into your account or visiting this page.

Additionally, you will receive an email invoice the day your order ships. This invoice will include the tracking number for your order.

What Is LTL Shipping?

LTL stands for less than truckload freight shipping. LTL shipping is typically much cheaper on a per box basis than UPS or FedEx ground.

In addition to LTL being cheaper than UPS or FedEx ground, LTL shipping will ensure your goods arrive in pristine condition. This is due to the fact that the shipment will be placed on a pallet and shrink wrapped.

If you choose LTL shipping at checkout, you need to make sure that your facility is equipped to handle the delivery of the goods from a freight truck. If you have a shipping dock that the freight truck can back into, then LTL is perfect for you. However, if your company doesn’t have a shipping dock, you will need a pallet jack and a lift gate to get the goods off of the truck. This will incur an additional shipping charge. Please indicate any special shipping requirements in the notes field at checkout, as your order could be delayed or cancelled if you fail to do so.

Do You Offer Free Shipping?

We do not offer free shipping.

Can My Order Be Shipped Collect On My UPS / FedEx Account?

Yes, during checkout there is an option to use your own shipping account. You will need to provide the account number and choose your shipping method.

Screenshot showing the collect shipping feature in the smithcorona.com checkout process

Do You Offer Local Pickup?

Yes, at checkout if you provide a shipping address that is in Ohio, we will offer local pickup as an option. If you choose this option, one of our customer service representatives will reach out to you to go over the details of your pickup.

Our dock hours are Monday through Friday from 1:00-5:00PM EST. If you plan to pick up your order, you must reference your order number when you arrive at our dock.

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