Return Policy

Smith Corona accepts product returns for any stock label or ribbon order within 60 days of purchase. If the product you receive is defective or does not meet your expectations, we will happily provide a full refund.

If an order needs to be exchanged due to the wrong item being purchased, a full refund less the shipping will be offered.

To submit a return request, please email customer service at support@smithcorona.com

Product returns will only be accepted with a valid Returned Goods Authorization (RGA) number displayed on the outside of the returned package. You will be given that required information after initiating a return request.

If you purchase an item that is considered non-stock (made to order), our customer service team will provide a detailed specifications sheet for review. Once approved and signed, we will begin production on this made to order item.

If there is a defect in the label that is produced, we will refund or replace the order. Outside of a defect in the label, Smith Corona does not offer returns for made to order items.

A Return Materials Authorization (RMA) number is required for all returns. To request one, contact us at 800-875-7000 or support@smithcorona.com.

An RMA number is valid for 30 days from the date it is created.

The RMA number must be visible on all returns. Do not write on the original product box.

Products that are discontinued or obsolete from the manufacturer do not qualify for return.

Used products do not qualify for return.

Returned products will be sent back to the customer if:

• The product is returned missing any components sent with the original order.

• The condition of the returned product is misrepresented in any way.

• The product is damaged in any way.

• The RMA number is missing, invalid, or expired.

• A product returned as DOA (dead on arrival) tests as fully functioning.

Open-box returns are not accepted for non-DOA products. The product box must be clean and undamaged, with no marks of any kind, including writing, stamps, or shipping labels. All products must be double-boxed.

The original manufacturer’s packaging, both inside and outside, must be unused. Returns must include all manuals, cables, warranty cards, static bags, etc., exactly as received.

All returns are subject to a restocking fee.

For customers on credit terms, credit will be applied to your account once the returned product is received.

DOA returns are handled according to the manufacturer’s warranty and return policies.

Products that show signs of use are not returnable as DOA.

For customers on credit terms, credit will be applied to your account once the returned product is received.

Misships must be claimed within 15 days of the invoice date.

The customer is responsible for the condition of returned items.

The customer is responsible for any costs incurred due to misrepresentation of a product’s condition.

Eligible Epson ColorWorks printer purchases may qualify for a promotional coupon code valued between $500 and $1,500, redeemable on inkjet labels only.

If the printer order is canceled before it ships and before a label order is placed using the coupon code, the coupon code will be canceled.

If the printer is returned without a replacement, the coupon code will be voided.

• If a label order using the coupon code has been placed but has not yet shipped, the coupon code will be canceled, the label order will be charged at full price.

• If a label order using the coupon code has already shipped, the coupon amount will be deducted from the printer refund.

Unopened ink cartridges may be returned within 30 days of the purchase date.

A Return Materials Authorization (RMA) number is required for all returns. To request one, contact us at 800-875-7000 or support@smithcorona.com.

An RMA number is valid for 30 days from the date it is created.

The RMA number must be visible on all returns. Do not write on the original product box.

Opened or used ink cartridges do not qualify for return.

Products that are discontinued or obsolete from the manufacturer do not qualify for return.

Returned ink cartridges will be sent back to the customer if:

• The cartridge packaging has been opened.

• The return is received more than 30 days after the purchase date.

• The condition of the returned product is misrepresented in any way.

• The product is damaged in any way.

• The RMA number is missing, invalid, or expired.

The original manufacturer’s packaging must be unopened, clean, and undamaged, with no marks of any kind, including writing, stamps, or shipping labels.

All returns must be double-boxed.

For customers on credit terms, credit will be applied to your account once the returned product is received.

Defective ink cartridges are handled according to the manufacturer’s warranty and return policies.

Misships must be claimed within 15 days of the invoice date.

The customer is responsible for the condition of returned items.

The customer is responsible for any costs incurred due to misrepresentation of a product’s condition.

Unused accessories in their original, unopened packaging may be returned within 30 days of the purchase date.

A Return Materials Authorization (RMA) number is required for all returns. To request one, contact us at 800-875-7000 or support@smithcorona.com.

An RMA number is valid for 30 days from the date it is created.

The RMA number must be visible on all returns. Do not write on the original product box.

Opened, installed, or used accessories, including maintenance boxes, do not qualify for return.

Products that are discontinued or obsolete from the manufacturer do not qualify for return.

Returned accessories will be sent back to the customer if:

• The packaging has been opened or the factory seal is broken.

• The return is received more than 30 days after the purchase date.

• The product is returned missing any components sent with the original order.

• The condition of the returned product is misrepresented in any way.

• The product or its packaging is damaged in any way.

• The RMA number is missing, invalid, or expired.

The original manufacturer’s packaging must be unopened, clean, and undamaged, with no marks of any kind, including writing, stamps, or shipping labels.

Returns must include all manuals, cables, hardware, and other components exactly as received.

All returns must be double-boxed.

For customers on credit terms, credit will be applied to your account once the returned product is received.

Defective accessories are handled according to the manufacturer’s warranty and return policies.

Misships must be claimed within 15 days of the invoice date.

The customer is responsible for the condition of returned items.

The customer is responsible for any costs incurred due to misrepresentation of a product’s condition.