FAQs

How Do I Change My Password?

To change your password, the first thing you need to do is log into your account, you can do that by clicking "my account" in the upper right hand corner.

If you do not know your password, then you will need to request a password reset.

How Do I Change My Account Information?

If you wish to change your email address on file or any of your saved addresses, please first login to your account. From there you will be able to change your saved addresses, password, or email.

Does Smith Corona Have A Minimum Order?

On over 200 stock items our order minimum is just 1 case. We also offer many non-stock, made to order options available on our website too. The minimum order for these items is typically 15 boxes for roll labels and 30 boxes for fanfold labels.

For orders that are non-stock, our lead times are typically 7-10 business days.

How Do I Estimate My Shipping Cost?

At Smith Corona, the product and freight are priced separately.

With that being said, we do have several shipping estimators throughout the site that will provide estimates for what the shipping costs may be to your location.

These estimators are located on both the product page and basket page of our website.

Typically, orders that are less than 15 cases will ship UPS ground, while orders over 15 cases will ship LTL.

We highly recommend that you buy in LTL quantities, as it will qualify your order for heavily discounted shipping. If your order does not qualify for LTL shipping, you do have the option to provide a UPS or FedEx collect account at our checkout.

Finally, we will allow you to arrange for freight for your order if you wish to do so. If this is an option you would like to pursue, please choose that option at checkout.

How Long Does Shipping Typically Take?

Generally, orders received by 4:00pm EST (Monday - Friday) often ship the same business day.

Transit times depend on where you are located in the country. All orders ship from 3841 Perkins Ave, Cleveland, OH,44114. Allow one to five business days for your order to arrive.

For faster service, you can request alternate UPS services when you place your order. Actual shipping and handling charges will be displayed before you submit your order.

How Do I Track My Order?

You can track your order online by either logging into your account or visiting this page.

Additionally, you will receive an email invoice the day your order ships. This invoice will include the tracking number for your order.

What Is LTL Shipping?

LTL stands for less than truckload freight shipping. LTL shipping is typically much cheaper on a per case basis than UPS or FedEx ground.

In addition to LTL being cheaper than UPS or FedEx ground, LTL shipping will ensure your goods arrive in pristine condition. This is due to the fact that the shipment will be placed on a pallet and shrink wrapped.

If you choose LTL shipping at checkout, you need to make sure that your facility is equipped to handle the delivery of the goods from a freight truck. If you have a shipping dock that the freight truck can back into, then LTL is perfect for you. However, if your company doesn’t have a shipping dock, you will need a pallet jack and a lift gate to get the goods off of the truck. This will incur an additional shipping charge. Please indicate any special shipping requirements in the notes field at checkout, as your order could be delayed or cancelled if you fail to do so.

Do You Offer Free Shipping?

We do not offer free shipping.

Can My Order Be Shipped Collect On My Own Account?

Yes, during checkout there is an option to use your own shipping account. You will need to provide the account number and choose your shipping method.

Can I Arrange For Saturday Delivery?

Yes we can arrange for Saturday delivery. However, you cannot choose that option at checkout online. If you require a saturday delivery, please place your order over the phone.

Do You Ship To Canada?

Smith Corona only allows international customers to ship on their own collect accounts. For orders less than 10 cases, we recommend the use of a UPS account. If you do not have a UPS account, please use this link to create a free UPS business account and then return to place your order.

We recommend using UPS as your customs broker. If you intend to use a different broker, please provide their name and telephone number in the "Order Comments/Notes" field.

For those orders greater than 10 cases, we recommend providing our team with a Bill of Lading so the order can ship LTL. Please email us your BOL to po@smithcorona.com after checkout.

The buyer is responsible for all import duties and taxes.

Stock Products

Smith Corona accepts product returns for any stock order within 60 days of purchase. If the product you receive is defective or does not meet your expectations, we will happily provide a full refund.

If an order needs to be exchanged due to the wrong item being purchased, a full refund less the shipping will be offered.

To submit a return request, please email customer service at support@smithcorona.com

Product returns will only be accepted with a valid Returned Goods Authorization (RGA) number displayed on the outside of the returned package. You will be given that required information after initiating a return request.

Non Stock Products (Made to Order)

If you purchase an item that is considered non-stock (made to order), our customer service team will provide a detailed specifications sheet for review. Once approved and signed, we will begin production on this made to order item.

If there is a defect in the label that is produced, we will refund or replace the order. Outside of a defect in the label, Smith Corona does not offer returns for made to order items.

Can I Cancel / Change An Order After It Has Been Placed?

We pride ourselves on processing orders in less than an hour after placement. If your order has not yet been picked or shipped, we can make changes to it. Please call or email us to make a change.

How Do I View Or Pay Invoices?

If your company is setup for Net 30 terms, you will receive invoices via mail and email once your order ships. If you would like a statement of your account, please email support@smithcorona.com and we will get you one.

What Types Of Payment Does Smith Corona Accept?

Smith Corona offers a wide range of payment options to their customers.

We offer the following credit card options - Visa, MasterCard, American Express, and Discover. Additionally, Smith Corona offers PayPal as another payment option.

Finally, we also offer Net 30 payment terms to credit worthy customers. If you are interested in applying for Net 30 terms, please visit this page. For those customers who are granted Net 30 terms, you can reference a purchase order number at checkout in lieu of providing a credit card.

Do You Extend Credit Terms To Customers?

Finally, we also offer Net 30 payment terms to credit worthy customers. If you are interested in applying for Net 30 terms, please visit this page. For those customers who are granted Net 30 terms, you can reference a purchase order number at checkout in lieu of providing a credit card.

Can I Use PayPal To Pay For My Order?

Yes, we offer PayPal as a payment method at checkout.

Do I Have To Order Over The Internet?

You are more than welcome to call us (800-875-7000) Monday - Friday from 9:00 to 5:00PM EST and one of our customer service representatives will be happy to process your order over the phone.

Can I Have A Copy Of Smith Corona's W9?

You can download a copy of our W9 here.

How Do I Get Sales Tax Removed From My Order?

If you are sales tax exempt, we can get sales tax removed from your order, as long as you let us know prior to placing your order. For more details, please visit our sales tax exemption page.

Any Typewriter Questions At All?

Unfortunately, we are completely out of the typewriter business. There is no one at our company that can help you with ANY typewriter questions.

Please direct ALL requests for typewriter repair, support, manuals and supplies to:

Can I Get Samples To Try In My Printer?

Yes we would be more than happy to provide free samples. Please visit this page to request samples.

Do You Sell Labels With Special Topcoats?

While our stock direct thermal label is "non-top" coated face sheet, we are willing to make any direct thermal label with a protective "topcoating". If that is what you are looking for, there will be an option to choose your label "material" on each product page. Make sure to choose "top coated" as your material.

Are Custom Products Available

We make many products that are not available online. Please fill out the custom label form with your requirements and one of our associated will be in touch with you.

Direct Thermal VS. Thermal Transfer?

In short, thermal transfer labels require a ribbon to print, while direct thermal labels do not. For a more detailed explanation of direct thermal vs thermal transfer, please visit this link.

How Do I Pick A Ribbon For My Printer?

The first thing to determine is what ribbon width you need. A general rule of thumb is that your ribbon should be wider than your label. For example, a 4.00" wide label would require at least a 4.33" wide ribbon.

The next thing to determine is if you need a coated side out or coated side in ribbon. In a nutshell, some printer brands are configured for coated side out ribbons (Zebra and Intermec), while other printer brands were made to use coated side in ribbons (Datamax and Sato).

The final thing to consider is ribbon material.

• Billing Address
• Shipping Address
• Accounts Payable - name, email, phone number

For more information on which thermal ribbon will work best for your application check out our article on thermal ribbon application.

How Can Your Prices Be This Cheap?

Our prices are so low because we sell factory-direct to you, the end user of the product.

Additionally, our manufacturing operations are more vertically-integrated than any of our competitors. By controlling the entire manufacturing process, we can maximize efficiency and pass the savings on to you.

For more information on our manufacturing facility as well as some cool videos of our factory, check out this page.