TEKLYNX says their customer support is the biggest difference between them and other competitors. Their phone support claims you’ll speak to a person, not a computer, anytime during operating hours (Monday through Friday 8am-5pm U.S. CT).
So I wanted to test it out. Here’s my experience:
I called the phone number on their webpage and was indeed greeted by a person. I gave my contact information (name, company, email address) for follow ups before getting to the root of my issue.
I said I needed help adding a barcode in my CODESOFT free trial program. I was put on hold for less than 1 minute before I was speaking to a technician, Dominic, who politely greeted me by name and verified my reason for calling.
While Dominic wasn’t able to dial into my computer, he verbally walked me through a general rundown of adding a barcode:
- Clicking the barcode image on the ribbon on the left side of the label
- Selecting a fixed or variable barcode
- Explaining the different properties for the barcode
- Helping me select the appropriate symbology for the label design
I chose a QR code and asked how to add a URL to link back to a website. Dominic explained all I had to do was copy and paste the URL into the data window provided. It was that easy. When I held up my iPhone to the screen, the link connected me directly to the website I added.
After my call ended, I received an email detailing my interaction with customer support, along with a link to FAQs and a feedback survey.
Overall, I had a very positive experience, which doesn’t always happen when talking to customer support. Dominic was patient, personable, and helpful answering my questions.
If you need more reassurance, TEKLYNX customer testimonials page amplifies how they’re willing to help.