Epson ColorWorks Ink Cartridges

Epson ColorWorks Ink Cartridges - FAQs

We have compiled a list of commonly asked questions
to provide you with
quick and informative answers.

• general
• shipping
• returns
• payments
• materials
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• What is an Epson ColorWorks printer?

  
  Epson ColorWorks printers are high-quality, industrial inkjet labels printers designed for on-demand color label printing. They are ideal for businesses needing fast, efficient and customizable label printing.

• What are the benefits of using Epson ColorWorks printers?

  
  The key benefits include on-demand color printing, flexibility in label size, cost saving by eliminating the need for pre-printed labels, and the ability to print high-quality, durable labels with crisp colors and sharp text.

• What is the difference between the auto-cutter and a peel-and-present features?

  
  Auto-cutter: Automatically cuts each label after it’s printed, making it easy to remove individual labels. This feature is ideal if you need to print labels in bulk and handle them later, or if the labels will be applied manually.
  
  Peel-and-present: This feature peels the backing off the label as it prints and holds it in place for immediate use. It's especially useful for applications where you need to apply each label right away, speeding up the process.

• What kind of ink do Epson ColorWorks printers use?

  
  Epson ColorWorks printers use pigment-based ink, which provides water-resistant smudge-proof, and fade-resistant prints.

• What is a maintenance box?

  
  A maintenance box for the Epson ColorWorks printer collects excess ink during printhead cleaning and normal operation, helping to keep the printer running smoothly. It needs to be replaced when full to maintain print quality and performance.

• What is LTL Shipping?

  
  Due to the size and weight of Epson ColorWorks printers, they are shipped via LTL (Less Than Truckload) freight. LTL shipping is often more cost-effective, ensuring your printer arrives safely and in excellent condition.

• Do we offer free shipping?

  
  We provide free ground shipping on all Epson ColorWorks printers. Additionally, ink and accessories will ship for free on orders over $150.

• Can I expedite shipping?

  
  Yes! We would recommend that you provide us with either your FedEx or UPS collect account to expedite some or all of your order. If you want us to add the expedited shipping charge to your bill, please ask for an estimate.

• Can my order be shipped collect on my account?

  
  Yes of course! Please indicate that you would like your order shipped collect on your purchase order or at the time of checkout.

• Can I return my order?

  
  If the product you received is defective or doesn’t meet your expectations, we will gladly provide a full refund.
  
  If you need to exchange your order due to purchasing the wrong item, we will offer a full refund, minus the shipping cost.
  
  To submit a return request, please email our customer service at support@smithcorona.com. Product returns will only be accepted with a valid Return Goods Authorization (RGA) number displayed on the outside of the return package. This information will be provided to you once you initiate a return request.

• What is my return timeline?

  
  To initiate a refund for a defective product, an item that doesn’t meet your expectations, or a wrong purchase, please contact us within 30 days of your order’s shipment date.

• What forms of payment does Smith Corona accept?

  
  Smith Corona offers a wide range of payment options to their customers. We offer the following credit card options - Visa, MasterCard, American Express, and Discover. Additionally, Smith Corona offers PayPal as another payment option. Finally, we also offer Net 30 payment terms to credit worthy customers.

• How do I get sales tax removed from my order?

  
  If you are sales tax exempt, we can get sales tax removed from your order, as long as you let us know prior to placing your order. For more details, please visit our sales tax exemption page..

• Can I have a copy of Smith Corona’s W9?

  
  You can download a copy of our W9 here.

• What inkjet roll label materials are available that are compatible with Epson ColorWorks printers?

  
  The materials we offer that are compatible with Epson ColorWorks printers are paper and film.

• What finishes are available for inkjet roll labels?

  
  We offer gloss and matte finishes for our inkjet roll labels.

• Is our label material BS 5609 certified?

  
  Yes, our durable label material meets the BS 5609 certification.