Printer Accessories Return Policy

• Unused accessories in their original, unopened packaging may be returned within 30 days of the purchase date.
• A Return Materials Authorization (RMA) number is required for all returns. To request one, contact us at 800-875-7000 or support@smithcorona.com.
• An RMA number is valid for 30 days from the date it is created.
• The RMA number must be visible on all returns. Do not write on the original product box.
• Opened, installed, or used accessories, including maintenance boxes, do not qualify for return.
• Products that are discontinued or obsolete from the manufacturer do not qualify for return.
• Returned accessories will be sent back to the customer if:
  • The packaging has been opened or the factory seal is broken.
  • The return is received more than 30 days after the purchase date.
  • The product is returned missing any components sent with the original order.
  • The condition of the returned product is misrepresented in any way.
  • The product or its packaging is damaged in any way.
  • The RMA number is missing, invalid, or expired.

Packaging Requirements

• The original manufacturer’s packaging must be unopened, clean, and undamaged, with no marks of any kind, including writing, stamps, or shipping labels.
• Returns must include all manuals, cables, hardware, and other components exactly as received.
• All returns must be double-boxed.
• For customers on credit terms, credit will be applied to your account once the returned product is received.

Defective Accessories

• Defective accessories are handled according to the manufacturer’s warranty and return policies.

Additional Information

• Misships must be claimed within 15 days of the invoice date.
• The customer is responsible for the condition of returned items.
• The customer is responsible for any costs incurred due to misrepresentation of a product’s condition.