Thermal Labels - FAQs

We have compiled a list of commonly asked questions
to provide you with
quick and informative answers.

• general
• shipping
• returns
• payments
• materials
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• What is the difference between thermal transfer and direct thermal?

  
  There are 2 different types of thermal printing technologies: thermal transfer and direct thermal.
  
  Thermal Transfer (TT) printing uses a ribbon that melts ink onto the label when heated, resulting in darker clearer text and images. This method ensures high-quality, durable prints.
  
  Direct Thermal (DT) printing uses heat-sensitive paper with embedded ink, where text and images appear when the paper is exposed to heat. This method does not require a ribbon, simplifying the printing process.

• What printers are compatible with thermal labels?

  
  Thermal labels are compatible with Zebra, Bixolon, Citizen, Datamax, Honeywell, Intermec, Sato and TSC printers.

• How do you know if you are using a direct thermal or thermal transfer label?

  
  An easy way to determine what label technology you are using is by scratching the label with your fingernail. If a dark mark appears, that indicates you are using a direct thermal label. If nothing appears then you are using a thermal transfer label.

• How do you choose the right ribbon for thermal transfer labels?

  
  Choosing the right ribbon starts with determining the ribbon width. Your ribbon should be slightly wider than your label; for example, a 4.00" label requires at least a 4.33" ribbon. Next, consider whether you need a coated side out or coated side in ribbon. Some printers, like Zebra and Intermec, use coated side out ribbons, while others, such as Datamax and Sato, use coated side in ribbons. Finally, match the ribbon type to the label material: wax for paper labels, resin for synthetic labels, and wax/resin for a balance of durability and cost. Ensure compatibility with your printer model for the best results.

• What is the shelf life of thermal labels?

  
  Direct thermal labels have a shelf life of 6 -12 months when stored properly in a cool, dry environment.
  
  Thermal transfer labels have a shelf life of one year when stored properly in a cool, dry environment.

• What is LTL Shipping?

  
  If your order is large enough, it might ship LTL. LTL stands for less than truckload freight shipping. LTL shipping is typically much cheaper on a per case basis than UPS or FedEx ground. In addition to LTL being cheaper than UPS or FedEx ground, LTL shipping will ensure your goods arrive in pristine condition. This is due to the fact that the shipment will be placed on a pallet and shrink wrapped.

• Do we offer free shipping?

  
  Unfortunately, we do not offer free shipping. The reason for that is simple: we want you, the customer, to see the true cost of our labels. Many other companies will offer free shipping as a value added service, which they ultimately use as a mechanism to charge you more than needed on labels. We prefer our customers to get a true apples to apples comparison.

• Can I expedite shipping?

  
  Yes! We would recommend that you provide us with either your FedEx or UPS collect account to expedite some or all of your order. If you want us to add the expedited shipping charge to your bill, please ask for an estimate.

• Can my order be shipped collect on my account?

  
  Yes of course! Please indicate that you would like your order shipped collect on your purchase order or at the time of checkout.

• Can I return my order?

  
  If the product you received is defective or doesn’t meet your expectations, we will gladly provide a full refund.
  
  If you need to exchange your order due to purchasing the wrong item, we will offer a full refund, minus the shipping cost.
  
  To submit a return request, please email our customer service at support@smithcorona.com. Product returns will only be accepted with a valid Return Goods Authorization (RGA) number displayed on the outside of the return package. This information will be provided to you once you initiate a return request.

• What is my return timeline?

  
  To initiate a refund for a defective product, an item that doesn’t meet your expectations, or a wrong purchase, please contact us within 60 days of your order’s shipment date.

• What forms of payment does Smith Corona accept?

  
  Smith Corona offers a wide range of payment options to their customers. We offer the following credit card options - Visa, MasterCard, American Express, and Discover. Additionally, Smith Corona offers PayPal as another payment option. Finally, we also offer Net 30 payment terms to credit worthy customers.

• How do I get sales tax removed from my order?

  
  If you are sales tax exempt, we can get sales tax removed from your order, as long as you let us know prior to placing your order. For more details, please visit our sales tax exemption page..

• Can I have a copy of Smith Corona’s W9?

  
  You can download a copy of our W9 here.

• Do you offer different colors for thermal labels?

  
  Yes, we are capable of making thermal transfer labels in 16 different colors. Minimum order quantities may vary depending on the label size and core. Additionally, we can match any PMS color code with a minimum order.

• Are thermal labels water-resistant?

  
  Thermal labels can be water-resistant if they are made of a synthetic material like polypropylene.

• Do you have any thermal labels resistant to harsh chemicals?

  
  Yes! Our polypropylene labels are resistant to harsh chemicals and are capable of withstanding environmental elements.

• What types of materials are available for thermal labels?

  
  We offer thermal labels in a paper and polypropylene material.