{"id":11345,"date":"2022-03-15T14:08:15","date_gmt":"2022-03-15T14:08:15","guid":{"rendered":"https:\/\/www.smithcorona.com\/blog\/?p=11345"},"modified":"2023-12-19T20:27:49","modified_gmt":"2023-12-19T20:27:49","slug":"how-bracketing-changed-retail-returns","status":"publish","type":"post","link":"https:\/\/www.smithcorona.com\/blog\/how-bracketing-changed-retail-returns\/","title":{"rendered":"How Bracketing Changed the Retail Returns Landscape"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1144px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\" style=\"text-transform:none;\"><p><span style=\"font-weight: 400;\">I\u2019ve made plenty of online returns in the last decade: the material didn\u2019t feel right, the fit was all wrong, do I even remember putting those jeans in my cart?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s easy to get carried away with ecommerce, and most of the time there\u2019s not even a second thought to <\/span><a href=\"https:\/\/www.smithcorona.com\/shop-by-use\/shipping-labels.html\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">sticking a shipping label<\/span><\/a><span style=\"font-weight: 400;\"> on a box and sending back unwanted merchandise.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Until this year.<\/span><\/p>\n<\/div>\n            <div class=\"smith-corona-featured-image\">\n\n                <img src=\"https:\/\/www.smithcorona.com\/blog\/wp-content\/uploads\/2022\/09\/how-bracketing-changed-the-retail-returns-landscape-hero-splash.png\" alt=\"\" width=\"760\" height=\"460\" \/>\n\n            <\/div>\n        <div class=\"fusion-text fusion-text-2\" style=\"text-transform:none;\"><p><span style=\"font-weight: 400;\">Retailers are scrambling to manage the onslaught of record breaking returns. UPS was predicting to handle more than <\/span><a href=\"https:\/\/www.retaildive.com\/news\/ups-handle-60-million-returns-holiday-shipping-retail\/616973\/\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">60 million returns<\/span><\/a><span style=\"font-weight: 400;\"> just from the holidays, causing major issues for the reverse supply chain.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One reason for this steep climb in returns is due to the rising trend <\/span><b>bracketing<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But it turns out bracketing is only part of a bigger problem creating returns, and retailers should be looking at their customers for solutions on how to minimize them. <\/span><\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1064px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1144px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1064px) {.fusion-title.fusion-title-1{margin-top:5px!important; margin-right:0px!important;margin-bottom:10px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-1{margin-top:0px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:5px;margin-right:0px;margin-bottom:10px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;\"><b>The Bracketing Trend<\/b><\/h2><\/div><div class=\"fusion-text fusion-text-3\" style=\"text-transform:none;\"><p><span style=\"font-weight: 400;\">No, we\u2019re not talking about photography techniques and cameras.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Bracketing is a term used in retail, specifically for <\/span><a href=\"https:\/\/www.smithcorona.com\/blog\/shipping-solutions-for-ecommerce-platforms\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">ecommerce orders<\/span><\/a><span style=\"font-weight: 400;\"> and most commonly with apparel.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Customers will buy multiples of a certain product with the intention of keeping what they like and returning the rest. This can look like purchasing different:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Sizes<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Colors<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Styles<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Etc.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Think of it as turning your home into a personal dressing room. Your items arrive, you try them on, decide what to keep, and send back the rest.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But this escalation of returning multiple items at one time means retailers are struggling to keep up.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cBracketing is a short term challenge for retailers as they come up with a long-term, sustainable solution,\u201d explains <\/span><span style=\"font-weight: 400;\">Brandon Rael, <a href=\"https:\/\/www.linkedin.com\/in\/brandonrael\/\" target=\"_blank\" rel=\"nofollow noopener\">BusinessTransformation Leader<\/a> at <\/span><a href=\"https:\/\/www.capgemini.com\/us-en\/\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">Capgemini Invent<\/span><\/a><span style=\"font-weight: 400;\">. \u201cWe should expect to see the rate of returns increase exponentially due to bracketing.\u201d<\/span><\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-1{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-1 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1064px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-2{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1144px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1064px) {.fusion-title.fusion-title-2{margin-top:5px!important; margin-right:0px!important;margin-bottom:10px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-2{margin-top:0px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"margin-top:5px;margin-right:0px;margin-bottom:10px;margin-left:0px;\"><h3 class=\"title-heading-left\" style=\"margin:0;\"><b>Bracketing = More Returns?<\/b><\/h3><\/div><div class=\"fusion-text fusion-text-4\" style=\"text-transform:none;\"><p><span style=\"font-weight: 400;\">\u201c2021 was a record year for returns,\u201d says Meagan Knowlton, Director of Sustainability at <\/span><a href=\"https:\/\/www.optoro.com\/\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">Optoro<\/span><\/a><span style=\"font-weight: 400;\">. \u201cWith the growth of ecommerce, more and more purchases are coming back.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Retailers saw <\/span><a href=\"https:\/\/nrf.com\/media-center\/press-releases\/retail-returns-increased-761-billion-2021-result-overall-sales-growth\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">returns increase to $761 billion in 2021<\/span><\/a><span style=\"font-weight: 400;\">, reported by NRF. That\u2019s <b>78% more<\/b> than reported in 2020!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Now, granted, that jump isn\u2019t entirely due to bracketing. According to Knowlton, \u201cEcommerce in general can have 3-5 times the return rate of brick-and-mortar retail.\u201d\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, hesitation to shop in-stores compiled with the holiday season created the perfect conditions for bracketing to be more problematic than before.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While bracketing has been around since the start of ecommerce, a rapid increase has been seen in the last several years and most notably due to <\/span><a href=\"https:\/\/www.smithcorona.com\/blog\/pandemic-retail\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">pandemic restrictions<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Which makes sense: with brick and mortar stores closing due to government mandates, consumers were forced to rely on ecommerce shopping to get products. These conditions also denied them the ability to test items first hand and try them on in-store.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With bracketing adding to the growing rise of returns, the <\/span><a href=\"https:\/\/www.smithcorona.com\/blog\/reverse-supply-chain-post-holiday-retail-rush\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">reverse supply chain<\/span><\/a><span style=\"font-weight: 400;\"> is struggling to keep up (just ask UPS).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So what can be done for bracketing? As it turns out, it\u2019s only part of a deeper problem.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cBracketing is a result of retailers not knowing their customers,\u201d says Rael. \u201cIt\u2019s crucial to get it right.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To mitigate the need for bracketing, retailers should look to their customers for the answer.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Why?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Because a better customer experience reduces the need for returns. <\/span><\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-2{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-2 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1064px) {.fusion-body .fusion-builder-column-2{width:100% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-2{width:100% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-3{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1144px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1064px) {.fusion-title.fusion-title-3{margin-top:5px!important; margin-right:0px!important;margin-bottom:10px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-3{margin-top:0px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:5px;margin-right:0px;margin-bottom:10px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;\"><b>Minimizing Returns Helps Reverse Logistics <\/b><\/h2><\/div><div ><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img width=\"1380\" height=\"849\" title=\"Reverse Logistics\" src=\"https:\/\/www.smithcorona.com\/blog\/wp-content\/uploads\/2022\/03\/image-7.png\" alt class=\"img-responsive wp-image-11401\" srcset=\"https:\/\/www.smithcorona.com\/blog\/wp-content\/uploads\/2022\/03\/image-7-200x123.png 200w, https:\/\/www.smithcorona.com\/blog\/wp-content\/uploads\/2022\/03\/image-7-400x246.png 400w, https:\/\/www.smithcorona.com\/blog\/wp-content\/uploads\/2022\/03\/image-7-600x369.png 600w, https:\/\/www.smithcorona.com\/blog\/wp-content\/uploads\/2022\/03\/image-7-800x492.png 800w, https:\/\/www.smithcorona.com\/blog\/wp-content\/uploads\/2022\/03\/image-7-1200x738.png 1200w, https:\/\/www.smithcorona.com\/blog\/wp-content\/uploads\/2022\/03\/image-7.png 1380w\" sizes=\"(max-width: 1064px) 100vw, (max-width: 640px) 100vw, 1200px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-5\" style=\"text-transform:none;\"><p><span style=\"font-weight: 400;\">\u201cReturns are an integral part of the retail experience, and they\u2019re not going away,\u201d reminds Rael.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Even if they\u2019re reduced, the retail industry will never be rid of them completely.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But after the overwhelming flood of returns from this past year, more and more retailers are looking for ways to lessen them, which will put less strain on reverse logistics systems.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So that begs the important question &#8211; how do you reduce returns?\u00a0<\/span><\/p>\n<p><b><i>By preventing them in the first place.<\/i><\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Giving customers fewer reasons to return items helps mitigate future returns.<\/span><\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-3{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-3 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1064px) {.fusion-body .fusion-builder-column-3{width:100% !important;order : 0;}.fusion-builder-column-3 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-3{width:100% !important;order : 0;}.fusion-builder-column-3 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-4{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1144px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1064px) {.fusion-title.fusion-title-4{margin-top:5px!important; margin-right:0px!important;margin-bottom:10px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-4{margin-top:0px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"margin-top:5px;margin-right:0px;margin-bottom:10px;margin-left:0px;\"><h3 class=\"title-heading-left\" style=\"margin:0;\"><b>Detailed Product Knowledge<\/b><\/h3><\/div><div class=\"fusion-text fusion-text-6\" style=\"text-transform:none;\"><p><span style=\"font-weight: 400;\">Understanding the product before it\u2019s purchased goes a long way in preventing returns. But this isn\u2019t so easy with ecommerce.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can\u2019t touch something shown to you on a screen and there\u2019s no opportunity to try it on before you click the \u2018checkout\u2019 button.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To get around this, retailers will want to give potential customers as much information as possible. This can look like:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Updated sizing guides<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Detailed images<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Material descriptions\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Customer reviews\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Giving your customer better understanding of the product only increases their ability to make a more informed purchase, and in turn, keep items instead of returning them.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Knowing this has led many retailers to begin incorporating tools and technologies to better enhance their customer\u2019s ecommerce experience.<\/span><\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-4{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-4 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1064px) {.fusion-body .fusion-builder-column-4{width:100% !important;order : 0;}.fusion-builder-column-4 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-4{width:100% !important;order : 0;}.fusion-builder-column-4 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-5{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1144px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1064px) {.fusion-title.fusion-title-5{margin-top:5px!important; margin-right:0px!important;margin-bottom:10px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-5{margin-top:0px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"margin-top:5px;margin-right:0px;margin-bottom:10px;margin-left:0px;\"><h3 class=\"title-heading-left\" style=\"margin:0;\"><b>Using Predictive Tools (to Capture Customer Feedback)<\/b><\/h3><\/div><div class=\"fusion-text fusion-text-7\" style=\"text-transform:none;\"><p><span style=\"font-weight: 400;\">If you\u2019ve heard the saying \u201cthrow everything at the wall and see what sticks\u201d then you know what it means when retailers don\u2019t understand their customers or what they want.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s also why they get so many returns.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, advancing tools and technologies centered around customer feedback and experience are mitigating this.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cIt\u2019s so important for us to stop guessing and identifying areas that we can use data and analytics to make better data driven decisions around sizing and buying the right product,\u201d explains Liza Amlani, founder of <\/span><a href=\"https:\/\/www.themerchantlife.com\/\"><span style=\"font-weight: 400;\">The Merchant Life<\/span><\/a><span style=\"font-weight: 400;\"> and Principal at Retail Strategy Group.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Perhaps you\u2019ve stumbled upon some of these already.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Websites like Warby Parker, Sephora, and Houzz (I know, even home design sites are in on this!) have been ahead of the curve with options like augmented reality (AR) and true-fit technology.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">True-fit allows for a virtual try-on experience. With features like 3-D body imaging, customers have a better image of how an item will look prior to their purchase instead of guessing.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Likewise, sites like Houzz use the same concept through AR. By offering a visual experience, customers have a more tangible image for designing and remodeling their home.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With the pandemic limiting in-store experiences, thus helping to spike the rate of returns, retailers not utilizing these options are overlooking a huge opportunity to not only further connect with their customers but limit items returning to their stores.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cI think that once we start connecting with the customer on a deeper level and enabling the right tech tools and digital tools across buying, planning, and in stores, we should see a lift in [bracketing]\u201d says Amlani.<\/span><\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-5{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-5 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1064px) {.fusion-body .fusion-builder-column-5{width:100% !important;order : 0;}.fusion-builder-column-5 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-5{width:100% !important;order : 0;}.fusion-builder-column-5 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-6{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1144px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1064px) {.fusion-title.fusion-title-6{margin-top:5px!important; margin-right:0px!important;margin-bottom:10px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-6{margin-top:0px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"margin-top:5px;margin-right:0px;margin-bottom:10px;margin-left:0px;\"><h3 class=\"title-heading-left\" style=\"margin:0;\"><b>Sustainability Matters <\/b><\/h3><\/div><div style=\"text-align:center;\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\"><img width=\"800\" height=\"419\" alt=\"A box labeled with a recyclable label sits on a shelf\" title=\"Sustainability\" src=\"https:\/\/www.smithcorona.com\/blog\/wp-content\/uploads\/2022\/03\/Sustainability_Matters-800x419.png\" class=\"img-responsive wp-image-11413\" srcset=\"https:\/\/www.smithcorona.com\/blog\/wp-content\/uploads\/2022\/03\/Sustainability_Matters-200x105.png 200w, https:\/\/www.smithcorona.com\/blog\/wp-content\/uploads\/2022\/03\/Sustainability_Matters-400x209.png 400w, https:\/\/www.smithcorona.com\/blog\/wp-content\/uploads\/2022\/03\/Sustainability_Matters-600x314.png 600w, https:\/\/www.smithcorona.com\/blog\/wp-content\/uploads\/2022\/03\/Sustainability_Matters-800x419.png 800w, https:\/\/www.smithcorona.com\/blog\/wp-content\/uploads\/2022\/03\/Sustainability_Matters.png 1200w\" sizes=\"(max-width: 1064px) 100vw, (max-width: 640px) 100vw, 800px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-8\" style=\"text-transform:none;\"><p><span style=\"font-weight: 400;\">You wouldn\u2019t think to associate returns with sustainability. But surprisingly, returns end up doing a lot of damage to the environment.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And with a rise in ecommerce and online shipping, this has only gotten worse.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To start, returns don\u2019t always end up back on shelves to be resold. About <\/span><a href=\"https:\/\/info.optoro.com\/hubfs\/Optoro%202021%20Impact%20Report.pdf\" target=\"_blank\" rel=\"nofollow noopener\"><span style=\"font-weight: 400;\">9.6 billion pounds of returns<\/span><\/a><span style=\"font-weight: 400;\"> ended up in U.S. landfills in 2021 alone.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s also worth noting the tons of toxic fumes are released throughout the entire shipping and transportation process, via trucks and planes, as a result of reverse logistics channels. Not to mention the increased waste from packaging and plastic materials.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Yet retailers have the ability to reduce all of this: by simply knowing their customers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Consumers have become much more conscious about how products they buy affect the environment. Now they want retailers and brands to take initiative to reduce their carbon footprint.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cRetailers can be more transparent about the processes involved in how they\u2019re getting products to market,\u201d says Amlani, alluding to the start to finish process for products and touch points they make along the way.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">She continues. \u201cBrands individually can work on having less of an impact around returns through putting messages out there about sustainability and what it\u2019s actually doing to the environment and what it\u2019s costing the retailer and the customer.\u201d<\/span><\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-6{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-6 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1064px) {.fusion-body .fusion-builder-column-6{width:100% !important;order : 0;}.fusion-builder-column-6 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-6{width:100% !important;order : 0;}.fusion-builder-column-6 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-7{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-8 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1144px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1064px) {.fusion-title.fusion-title-7{margin-top:5px!important; margin-right:0px!important;margin-bottom:10px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-7{margin-top:0px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:5px;margin-right:0px;margin-bottom:10px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;\"><b>Conclusion<\/b><\/h2><\/div><div class=\"fusion-text fusion-text-9\" style=\"text-transform:none;\"><p><span style=\"font-weight: 400;\">Returns aren\u2019t the villain of the retail industry, but rather a deeper look into understanding the customers behind the products.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The tools and technologies available to retailers can lessen them, taking the strain off the reverse supply chain while making customers happy with their purchases.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As Amlani suggests, \u201cIf we used smarter digital tools, planning and data analytics, and AI to better predict what the customer was going to buy, we would have less returns from an overall product perspective.\u201d <\/span><\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-7{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-7 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1064px) {.fusion-body .fusion-builder-column-7{width:100% !important;order : 0;}.fusion-builder-column-7 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-7{width:100% !important;order : 0;}.fusion-builder-column-7 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-8{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-9 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1144px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-8{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-8 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1064px) {.fusion-body .fusion-builder-column-8{width:100% !important;order : 0;}.fusion-builder-column-8 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-8{width:100% !important;order : 0;}.fusion-builder-column-8 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_3 1_3 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div ><span class=\" fusion-imageframe imageframe-none imageframe-3 hover-type-none\"><img width=\"400\" height=\"400\" title=\"Liza Amlani\" src=\"https:\/\/www.smithcorona.com\/blog\/wp-content\/uploads\/2022\/03\/Liza-400x400.png\" alt class=\"img-responsive wp-image-11428\" srcset=\"https:\/\/www.smithcorona.com\/blog\/wp-content\/uploads\/2022\/03\/Liza-200x200.png 200w, https:\/\/www.smithcorona.com\/blog\/wp-content\/uploads\/2022\/03\/Liza-400x400.png 400w, https:\/\/www.smithcorona.com\/blog\/wp-content\/uploads\/2022\/03\/Liza.png 482w\" sizes=\"(max-width: 1064px) 100vw, (max-width: 640px) 100vw, 400px\" \/><\/span><\/div><style type=\"text\/css\">@media only screen and (max-width:1064px) {.fusion-title.fusion-title-8{margin-top:5px!important; margin-right:0px!important;margin-bottom:10px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-8{margin-top:0px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-8 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-five\" style=\"margin-top:5px;margin-right:0px;margin-bottom:10px;margin-left:0px;\"><h5 class=\"title-heading-center\" style=\"margin:0;\"><strong>Liza Amlani<\/strong><\/h5><\/div><style type=\"text\/css\">@media only screen and (max-width:1064px) {.fusion-title.fusion-title-9{margin-top:5px!important; margin-right:0px!important;margin-bottom:10px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-9{margin-top:0px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-9 fusion-sep-none fusion-title-text fusion-title-size-five\" style=\"margin-top:5px;margin-right:0px;margin-bottom:10px;margin-left:0px;\"><h5 class=\"title-heading-left\" style=\"margin:0;\"><p style=\"text-align: center;\">Founder of The Merchant Life<\/p><\/h5><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-9{width:33.333333333333% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-9 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 5.76%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 5.76%;}@media only screen and (max-width:1064px) {.fusion-body .fusion-builder-column-9{width:100% !important;order : 0;}.fusion-builder-column-9 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-9{width:100% !important;order : 0;}.fusion-builder-column-9 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_3 1_3 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div ><span class=\" fusion-imageframe imageframe-none imageframe-4 hover-type-none\"><img width=\"400\" height=\"400\" title=\"Brandon Rael\" src=\"https:\/\/www.smithcorona.com\/blog\/wp-content\/uploads\/2022\/03\/Brandon-Rael-Profile-Photo-Resize-400x400.jpg\" alt class=\"img-responsive wp-image-11425\" srcset=\"https:\/\/www.smithcorona.com\/blog\/wp-content\/uploads\/2022\/03\/Brandon-Rael-Profile-Photo-Resize-200x200.jpg 200w, https:\/\/www.smithcorona.com\/blog\/wp-content\/uploads\/2022\/03\/Brandon-Rael-Profile-Photo-Resize-400x400.jpg 400w, https:\/\/www.smithcorona.com\/blog\/wp-content\/uploads\/2022\/03\/Brandon-Rael-Profile-Photo-Resize.jpg 482w\" sizes=\"(max-width: 1064px) 100vw, (max-width: 640px) 100vw, 400px\" \/><\/span><\/div><style type=\"text\/css\">@media only screen and (max-width:1064px) {.fusion-title.fusion-title-10{margin-top:5px!important; margin-right:0px!important;margin-bottom:10px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-10{margin-top:0px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-10 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-five\" style=\"margin-top:5px;margin-right:0px;margin-bottom:10px;margin-left:0px;\"><h5 class=\"title-heading-center\" style=\"margin:0;\"><strong>Brandon Rael<\/strong><\/h5><\/div><style type=\"text\/css\">@media only screen and (max-width:1064px) {.fusion-title.fusion-title-11{margin-top:5px!important; margin-right:0px!important;margin-bottom:10px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-11{margin-top:0px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-11 fusion-sep-none fusion-title-text fusion-title-size-five\" style=\"margin-top:5px;margin-right:0px;margin-bottom:10px;margin-left:0px;\"><h5 class=\"title-heading-left\" style=\"margin:0;\"><p style=\"text-align: center;\">Business Transformation Leader at Capgemini Invent<\/p><\/h5><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-10{width:33.333333333333% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-10 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 5.76%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 5.76%;}@media only screen and (max-width:1064px) {.fusion-body .fusion-builder-column-10{width:100% !important;order : 0;}.fusion-builder-column-10 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-10{width:100% !important;order : 0;}.fusion-builder-column-10 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_3 1_3 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div ><span class=\" fusion-imageframe imageframe-none imageframe-5 hover-type-none\"><img width=\"400\" height=\"400\" title=\"Meagan Knowlton\" src=\"https:\/\/www.smithcorona.com\/blog\/wp-content\/uploads\/2022\/03\/MeaganKnowltonHeadshot-400x400.png\" alt class=\"img-responsive wp-image-11420\" srcset=\"https:\/\/www.smithcorona.com\/blog\/wp-content\/uploads\/2022\/03\/MeaganKnowltonHeadshot-200x200.png 200w, https:\/\/www.smithcorona.com\/blog\/wp-content\/uploads\/2022\/03\/MeaganKnowltonHeadshot-400x400.png 400w, https:\/\/www.smithcorona.com\/blog\/wp-content\/uploads\/2022\/03\/MeaganKnowltonHeadshot.png 482w\" sizes=\"(max-width: 1064px) 100vw, (max-width: 640px) 100vw, 400px\" \/><\/span><\/div><style type=\"text\/css\">@media only screen and (max-width:1064px) {.fusion-title.fusion-title-12{margin-top:5px!important; margin-right:0px!important;margin-bottom:10px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-12{margin-top:0px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-12 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-five\" style=\"margin-top:5px;margin-right:0px;margin-bottom:10px;margin-left:0px;\"><h5 class=\"title-heading-center\" style=\"margin:0;\"><strong>Meagan Knowlton<\/strong><\/h5><\/div><style type=\"text\/css\">@media only screen and (max-width:1064px) {.fusion-title.fusion-title-13{margin-top:5px!important; margin-right:0px!important;margin-bottom:10px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-13{margin-top:0px!important; margin-right:0px!important;margin-bottom:20px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-13 fusion-sep-none fusion-title-text fusion-title-size-five\" style=\"margin-top:5px;margin-right:0px;margin-bottom:10px;margin-left:0px;\"><h5 class=\"title-heading-left\" style=\"margin:0;\"><p style=\"text-align: center;\">Director of Sustainability at Optoro<\/p><\/h5><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-11{width:33.333333333333% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-11 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 5.76%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 5.76%;}@media only screen and (max-width:1064px) {.fusion-body .fusion-builder-column-11{width:100% !important;order : 0;}.fusion-builder-column-11 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media 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Reports saw bracketing play a huge role in this. And now the increased returns from this trend have left retailers struggling to keep up. But how can retailers mitigate returns to add less strain on reverse logistics? Their customers have the answer.<\/p>\n","protected":false},"author":13,"featured_media":12559,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[78],"tags":[],"acf":{"theme_color":"","estimated_reading_time":6,"include_in_most_popular_sidebar":false,"hero_splash_image":12557,"grid_listing_thumbnail":12988,"sidebar_most_popular_thumbnail":12560},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How Bracketing Changed the Retail Returns Landscape - Barcode Blog<\/title>\n<meta name=\"description\" content=\"Increased returns from bracketing have left retailers struggling to keep up. But mitigating returns adds less strain on reverse logistics.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.smithcorona.com\/blog\/how-bracketing-changed-retail-returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Bracketing Changed the Retail Returns Landscape - Barcode Blog\" \/>\n<meta property=\"og:description\" content=\"Increased returns from bracketing have left retailers struggling to keep up. But mitigating returns adds less strain on reverse logistics.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.smithcorona.com\/blog\/how-bracketing-changed-retail-returns\/\" \/>\n<meta property=\"og:site_name\" content=\"Barcode Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/smithcoronalabels\" \/>\n<meta property=\"article:published_time\" content=\"2022-03-15T14:08:15+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-12-19T20:27:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.smithcorona.com\/blog\/wp-content\/uploads\/2022\/09\/how-bracketing-changed-the-retail-returns-landscape-hero-splash.png\" \/>\n\t<meta property=\"og:image:width\" content=\"760\" \/>\n\t<meta property=\"og:image:height\" content=\"460\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Alaina D&#039;Altorio\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@sclabels\" \/>\n<meta name=\"twitter:site\" content=\"@sclabels\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Alaina D'Altorio\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"23 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.smithcorona.com\/blog\/how-bracketing-changed-retail-returns\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.smithcorona.com\/blog\/how-bracketing-changed-retail-returns\/\"},\"author\":{\"name\":\"Alaina D'Altorio\",\"@id\":\"https:\/\/www.smithcorona.com\/blog\/#\/schema\/person\/1b9fc3da02d7f7eb09679c7abc90ba43\"},\"headline\":\"How Bracketing Changed the Retail Returns Landscape\",\"datePublished\":\"2022-03-15T14:08:15+00:00\",\"dateModified\":\"2023-12-19T20:27:49+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.smithcorona.com\/blog\/how-bracketing-changed-retail-returns\/\"},\"wordCount\":11172,\"publisher\":{\"@id\":\"https:\/\/www.smithcorona.com\/blog\/#organization\"},\"articleSection\":[\"Business Resources\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.smithcorona.com\/blog\/how-bracketing-changed-retail-returns\/\",\"url\":\"https:\/\/www.smithcorona.com\/blog\/how-bracketing-changed-retail-returns\/\",\"name\":\"How Bracketing Changed the Retail Returns Landscape - Barcode Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.smithcorona.com\/blog\/#website\"},\"datePublished\":\"2022-03-15T14:08:15+00:00\",\"dateModified\":\"2023-12-19T20:27:49+00:00\",\"description\":\"Increased returns from bracketing have left retailers struggling to keep up. 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